We may amend these Terms from time to time. Every time you wish to order Goods, please check these Terms to ensure you understand the terms which will apply at that time.
INFORMATION ABOUT US AND CONTACTING US
This website is operated by Percuro Primal UK Ltd with registered office at Sandall House Farm Narrow Lane, Lowsonford, Henley-In-Arden, United Kingdom, B95 5HN under the number 12766281.
To cancel a Contract and return Goods in accordance with your legal right to do so, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at firstname.lastname@example.org or contact our Customer Services team by telephone on + 44 (0) 333 772 9738 or by post to Percuro Primal UK Ltd, Sandall House Farm, Narrow Lane, Lowsonford, Henley-In-Arden, B95 5HN, United Kingdom. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at + 44 (0) 333 772 9738 or by e-mailing us at email@example.com.
If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us in your order.
When we refer, in these Terms, to "in writing", this will include e-mail.
YOUR RIGHT TO CANCEL THE CONTRACT
If you are a consumer, you have a legal right to cancel a Contract during 14 days as set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of Goods that are liable to deteriorate or expire rapidly or any Goods which become mixed inseparably with other items after their delivery.
Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:
(a) If your Contract is for a single item (which is not delivered in instalments on separate days), the end date is the end of 14 days after the day on which you receive the Goods.
(b) If your Contract is for either one item (which is delivered in instalments on separate days) or multiple items (which are delivered on separate days), the end date is 14 days after the day on which you receive the last instalment of the Goods or the last of the separate Goods ordered.
To cancel a Contract, you just need to let us know that you have decided to cancel per email, phone or post, as set out above.
If you cancel your Contract we will:
(a) refund the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop (such as by opening any sealed food packaging). If we refund the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) refund any delivery costs you have paid for standard delivery. Any amount paid for express or other such delivery over and above the cost of standard delivery are non-refundable.
(c) make any refunds due to you without undue delay and in any event no later than:
(i) if you have received the Goods: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us; or
(ii) if you have not received the Goods: 14 days after you inform us of your decision to cancel the Contract.
If you have returned the Goods to us because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
We will make any refund to the credit card or debit card or PayPal account used by you to pay.
If Goods have been delivered to you before you decide to cancel your Contract:
(a) then, unless we otherwise notify you, you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You should send it back to us at Percuro Returns, C/O Synergy Retail Support, Crow Lane Industrial Estate, Ravens Way, Northampton, NN3 9UD.
For DE: Percuro Returns, C/O Katoen Natie, Fritiof Nilsson Piratenstraat; Gate 11, Office 71, 9042 Desteldonk, Belgium
(b) unless the Goods are faulty or not as described, you will be responsible for the cost of returning the Goods to us. Because you are a consumer, we are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
100% Taste Guaranteed
When you purchase the Goods though our site, we offer an additional 100% Taste Guarantee. If, against all odds, your furry friend dislikes our food products, please simply record a video when it happens and send us an email to firstname.lastname@example.org and attach the video. When you are eligible for our taste guarantee, we will refund the price of the Goods in full, together with any applicable delivery charges. Instead of returning the Goods, we rather see that you give the open bag with unused product to a shelter. If this is not possible for you, giving it to a friend will surely do as well (and hopefully their furry friend likes it more). In this way you do not have to transport it back to us. Better for the planet and better for the shelter or your friend.
December 17, 2020